Cancellation of Hourly Reservations
Symphony's cancellation policy is as follows. A cancellation fee will be charged by multiplying the rental fee by the following percentage:
(1) Room 201 (Steinway Hall)
|Period||Weekdays||Weekends & Holidays|
|6 months to 3 months before||10%||10%|
|3 months to 1 month prior||10%||20%|
|1 month to 1 week prior||10%||30%|
|1 week to 22 hours before||50%||50%|
|22 hours before or after||100%||100%|
(2) Rooms other than Room 201
|Period||Weekdays||Weekends and holidays|
|6 months to 1 month before||0%||0%|
|1 month to 2 weeks before||10%||10%|
|2 weeks to 48 hours before||10%||20%|
|48 hours to 22 hours before||50%||50%|
|Within 22 hours||100%||100%|
Regardless of the cancellation policy, we ask that reservations be made when the schedule is finalized. Please note that in the case of repeated cancellations or malicious cases, etc., we may refuse to allow you to use the room in the future. Shortening the reservation time is also considered a (partial) cancellation. No cancellation fee will be charged if only the time slot is changed on the same day of the reservation. Please pay cancellation and other fees via PayPal (credit card, etc.). The customer is required to pay handling fees related to the remittance.
In the event that we receive a large number of reservations due to competitions or entrance examinations for music colleges, etc., we may not accept cancellation. (Some people try to make a number of reservations in advance for competitions and later try to cancel unnecessary time slots. This will reduce the availability of time slots. Please refrain from doing this.)
To avoid mistakes, please contact us by e-mail, not by phone, for cancellation or change requests/notifications, etc. Please send us an e-mail to firstname.lastname@example.org.
Please include the following information in the e-mail notifying cancellation:
Room numbers of the reservations which you want to cancel.
The date and time of the reservation you wish to cancel, your name, and the reason for the cancellation.
Cancellation of Accommodation Reservations
The following rules apply in the event that a guest cancels his/her lodging reservation. The cancellation fee will be the rental fee multiplied by the following %.
(Once we have accepted your reservation, we will not have to turn down any other reservations, including hourly reservations. We appreciate your understanding in this matter.)
|Period||Fri./Sat./Sun./holidays/peak season||On regular days|
|6 months to 1 month in advance||10%||10%|
|1 month to 1 week in advance||30%||10%|
|1 week to 22 hours before||50%||30%|
|Within 22 hours||100%||100%|
Regardless of the cancellation policy, we ask that reservations be made after the schedule is finalized.
Holiday/weekend rates also apply for stays from Friday to Saturday. The peak season means the period when we expect a lot of accommodation due to competitions and entrance examinations of music universities.
You will be charged any remittance fees related to cancellation charges.