Symphony has a system whereby customers make their own reservations online.
・To extend a reservation, please make a new additional reservation.
・Time changes, cancellations, and shortening of reservations cannot be done by the customer himself/herself, so please ask Symphony to do so.
・Please note that cancellations, shortenings, room changes, etc. may be subject to cancellation fees.
・Please make your reservation at the time it is finalized.
We are unable to respond to phone calls 24 hours a day. Please contact us by e-mail, not by phone.
Our email address is email@example.com.
1. Member registration
Create a new account
After entering the necessary information, click the "Create" button.
*Red frame = required fields
*Blue frame = OK without inputting information
*Green frame = "Create" button
*We are experiencing cases where customers who have entered Japanese cell phone addresses (docomo, au, softbank, etc.) in the e-mail address field have had their messages from Symphony rejected. Please use webmail (Gmail, etc.) as we are unable to deal with the problem.
If you did not receive the e-mail, something is wrong. Please check the information you entered and register again.
Please cancel the setting to block receipt of e-mails from firstname.lastname@example.org.
*In rare cases, the registration confirmation e-mail may end up in your spam folder. If you cannot find the mail, please check there as well.
If you have not registered, please click the button below and follow the instructions under "1.Member Registration".
Once confirmed, click on the appropriate location in the schedule to display the new reservation screen.
・The details of your reservation, except for the reservation time and room number, will not be visible to anyone other than you and us. Your privacy is protected.
・The reservation is not executed until the payment is completed on the screen. The reservation will appear on the reservation screen as a tentative reservation, but if payment is not made within a certain period of time, the reservation will automatically disappear.
・Reservations can be made up to 6 months in advance.
・If you wish to stay at the hotel for an overnight stay, please contact Symphony instead of making a reservation directly online.
Fields marked with an asterisk (*) are required.
・The minimum reservation time is 60 minutes. Beyond that, reservations can be made in 30-minute increments of 90 minutes, 120 minutes, 150 minutes, and so on.
*30-minute reservations are available in the following cases.
① When you also have some other reservations on the same day
② In case you are using the service on a trial basis
③ When there is only 30 minutes time slot available between other reservations.
・For reservations made up to 22 hours prior to the start of use, the same-day reservation rate (special discount rate) will be applied. This also applies on Saturdays, Sundays, and holidays.
・Same-day reservations cannot be changed or cancelled.
・Rooms 101 and 103 can be used around the clock.
・Other rooms are available until 22:00 or 23:00 on the system. .
However, these rooms can be used even later if without large sound. Please contact the Symphony for such a use.
・For the hours including 13:00 to 17:00 on Saturdays, Sundays, and holidays
Room 201 must be reserved for at least 4 consecutive hours, and Rooms 103, 301, and 501 must be reserved for at least 3 consecutive hours.
This is a measure to give priority to concerts, etc. We hope you understand.
（This is not reflected in the system, but will be confirmed by the Symphony）
One week prior to your visit, we will accept reservations for more than the usual 60 minutes.
Symphony uses PayPal for credit card payments.
If you do not have a PayPal account, click the "Create an Account" button.
Please enter the required information to create an account.
The details of your reservation, how to enter the room, key number, how to pay in cash, etc. will be included in this confirmation email.
3. Flow of the day
4. After use
*For security reasons, please check the details in the email, not here.